Marbleist Delivery Information

Fast & Secure Delivery

At Marbleist, we are committed to delivering your orders across mainland UK quickly and securely. We offer two delivery options:

  • Next Day Delivery: Orders placed before 12:00 PM will be delivered the next working day.
  • Economy Delivery: Your order will be delivered within 3 working days from the date of purchase.

Deliveries are made Monday to Friday, between 08:00 AM and 06:00 PM. Saturday deliveries are available at an additional cost, which can be selected during checkout.

Delivery Details

Most deliveries are made using large lorries with a tail-lift and pump truck. If there are any access restrictions at your delivery address (e.g., narrow roads, steps, lifts, uneven or gravel driveways), please inform us in advance so we can arrange for a suitable vehicle.

All palletised orders are kerbside only. The delivery driver will attempt to place the pallet in the safest possible location, but it must be signed for. If the driver deems the drop-off location unsuitable, the goods will be returned to the delivery depot.

We currently deliver to mainland UK addresses only, and all delivery prices are fixed.

Dispatch Days: Orders are dispatched Monday to Friday. Orders placed over the weekend will be processed on Monday.

Delivery Charges & Options

 

Delivery OptionDelivery TimeCostAdditional Information
Next Day DeliveryOrders placed before 12:00 PM will be delivered the next working day (Monday-Friday).£29.99 (UK mainland, other postcodes quoted separately)Deliveries occur between 8:00 AM - 6:00 PM.
Economy DeliveryDelivery within 3 working days from the order date.£29.99 for orders under £300 (UK mainland, other postcodes quoted separately)Deliveries occur between 8:00 AM - 6:00 PM. Kerbside only, signature required.
Saturday DeliveryOrders placed before 12:00 PM on Friday will be delivered on Saturday.£49.00 (UK mainland, other postcodes quoted separately)Choose AM/PM preference at checkout.
Sample ServiceTypically delivered next working day, but allow up to 2 working days.Free Delivery on all sample orders.Small samples are sent via Royal Mail, larger samples via courier (may require a signature).
ReturnsReturns accepted within 14 days of delivery.Return shipping to be arranged by the customer.Refunds are processed within 7 working days after receiving returned goods.
Special OrdersNON-REFUNDABLE after 24 hours from ordering.-Special orders have a 3-4 week lead time.

Free Delivery

We believe it's always best to see tiles in person before making a purchase, as online images may differ from reality. That's why we offer a sample service—a full tile at a low price with free delivery—so you can see exactly how it looks in your bathroom, kitchen, or any other space. Additionally, if you spend over £300 (including VAT), we will deliver your order free of charge.

Delivery Delays & Re-Delivery Charges

Our courier partners are experiencing occasional delays, which may affect delivery times. If you are unavailable to sign for your delivery on the arranged date, the courier may charge a re-delivery fee.

We will liaise with the delivery depot on your behalf to determine any additional charges.

Damages & Returns

Damaged Goods on Delivery

Before signing for your order, please inspect it for visible damage. If you notice any damage, sign as DAMAGED and contact us within 48 hours with photos and details.
After 48 hours, we cannot accept responsibility for damages.

Returning Orders

You can return full boxes of tiles within 14 days of purchase, provided they are in resaleable condition.

  • Refunds over 25% of the original order will be subject to a 20% restocking fee.
  • All return shipping must be arranged by the customer at their own cost.

Contact Us

For any questions, please get in touch with us:
📍 Marbleist
Unite 10, Little Samuels Farm, Witford Road, Ware, Herts, SG12 8NN
📞 +44 7920 421699
📧 sales@marbleist.co.uk